What should you do if a patient is upset or in distress?

Listening actively and providing comfort is essential when a patient is upset or in distress. This approach ensures that the patient feels heard and validated, which can significantly alleviate their emotional pain. Active listening involves not just hearing the words but also understanding the emotions behind them. By giving them your full attention, showing empathy, and refraining from judgment, you create a safe space for the patient to express themselves. This supportive interaction can lead to a sense of relief for the patient, making them more likely to share their concerns and needs.

In contrast, ignoring their feelings would likely exacerbate their distress and could damage the trust and rapport you have with the patient. Leaving the room can make them feel abandoned, increasing feelings of anxiety or loneliness. Forcing a patient to talk about their feelings can lead to resistance and further emotional distress, as individuals may not be ready or willing to discuss their feelings in that moment. Providing comfort and being present for the patient is not only compassionate but also an essential part of nursing care that promotes healing and well-being.