How should a CNA respond to a patient experiencing confusion?

The appropriate response for a CNA to a patient experiencing confusion is to speak calmly, orient them, and assess their needs patiently. This approach is fundamental in providing care to confused patients because it helps establish trust and reassurance. When a patient is confused, they might feel vulnerable or anxious. Speaking calmly helps to soothe their distress and can make them feel safer.

Orienting the patient involves gently reminding them about their surroundings, the time of day, or identifying staff members, which can help to ground them in reality. Assessing their needs patiently ensures that the CNA takes the time to listen and respond appropriately, which is crucial in any caregiving scenario, particularly when a patient is disoriented. This method not only addresses the immediate confusion but also aids in identifying any underlying medical issues that may need attention.

Using a gentle and supportive approach aligns with best practices in nursing care, focusing on dignity, respect, and the psychological support of the patient.