How can a CNA best provide reassurance to a resident with dementia?

Providing reassurance to a resident with dementia is best accomplished by maintaining calmness and consistency. Individuals with dementia often experience confusion and anxiety, making a steady and predictable environment crucial for their comfort. When a CNA is calm, it helps create a sense of safety and stability for the resident, which can reduce agitation or distress. Consistency in routine and interactions also supports the resident's understanding of their environment, which is particularly important for those who may struggle with memory and cognitive challenges.

The other options, while they may seem reasonable, do not effectively address the needs of a resident with dementia. Explaining everything in detail may overwhelm or confuse them further, as they might struggle to process complex information. Changing activities frequently can lead to additional confusion or anxiety, as a less predictable environment can disrupt their sense of security. Avoiding direct eye contact might be perceived as disinterest or discomfort, which can further distress a resident who needs reassurance and connection. Thus, calmness and consistency stand out as the most effective approach in reassuring someone with dementia.